Banner image with heading: An Inclusive Design Project
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Declaimer
Please note that due to Privacy and Non-Disclosure Agreements, no sensitive information is shown in this case study. This document informs about working model.
Tools
Azure DevOps (Project Management), OneNote (Notes and Planning), Microsoft Excel (Score Management), Microsoft Stream (Video Recording Platform)  & Microsoft PowerPoint (Presentations and Report)
​​​​​​​Team
Accessibility Tester, Project Manager, Participants, UX Researcher (me)
Contribution
Kick off Meetings, Scenario Creation, Usability Testing, Report Delivery & Design Recommendation
Deliverable
​​​​​​​Usability Report, Heuristic Evaluation, Design Recommendations
Overview
I led 1.5 Year study for 15 Web Applications with a team of five. This study focuses on making web applications accessible and usable. Process starts when accessibility team test an application end to end and helps product team to fix the bugs. After on-boarding products from testing stage, no vision and low vision participants were asked to complete some discrete tasks and provide feedback on their experiences as per Think Aloud Protocol. I used to sit with participants individually to observe and record their response. 
My responsibilities included, on-boarding applications from testing phase, understanding products, creating tasks (scenarios), perform usability testing, creating reports, provide design and development changes. I used PURE Methodology by Nielsen Norman Group as a self -comparative evaluation method.
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Goal
Project goal was to make all the products under a specific group accessible and usable. A separate team of accessibility testers test products for accessibility issues and get them fixed. Once these issues are fixed, the design team then looks for usability issues faced by visually challenged people. My goal was to make every product inclusive and simple to use.
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Challenges
Setup
This project started from scratch. Hence, I had to understand project need, finalize resources and participants, create processes, setup plan for first product and select appropriate method for evaluating users.

Planning
To kick start with a product, some acceptance criteria had to be setup before a product comes to design team e.g. high impacting bug checklist, browser compatibility check, etc. 
​​​​​​​Collaboration
Since the project involved diverse teams like accessibility testing team, design team, development team and PM, decision making and collaboration was the first challenge.  

Time Management
Since more than 300 products were on standby, a filter criterion was set up to avoid development glitches during usability testing phase. 
Configurations
configurations showing NVDA, JAWS, Narrator, High Contrast, Magnifier, Chrome, Edge, Internet Explorer, Firefox icons in sequence
Impact
Working on public facing websites, user experience of permanent, temporary and situational visually challenged people is increase. We continue to monitor and measure what scale we are improving user experience. 
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What could be better
Accessibility is a big field, I could target experience for only visually challenged users. Since there are different type of disabilities and vast variety of software, plugins and websites. I'm sure this initiative can be scaled and improve inclusivity around the world.  
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